Return Policy

RETURN WINDOW

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

ELIGIBILITY REQUIREMENTS

To be eligible for a return, items must be in the same condition as received, unused, with original packaging and tags attached, and accompanied by proof of purchase. We reserve the right to deny any return that does not meet these requirements.

HOW TO START A RETURN

For Online Orders:

To initiate a return, contact us at returns@primalnerds.com

Approved returns must be sent to:

Primal Nerds LLC
331 S. Cemetery Rd. Suite D
Yukon, OK 73099

Returns sent without prior authorization will not be accepted. If approved, we will provide instructions and, in some cases, a return shipping label at our discretion.

For In Store Orders:

To initiate a return, the product must be brought back to the store at

331 S. Cemetery Rd. Suite D
Yukon, OK 73099

RETURN SHIPPING

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

NON-RETURNABLE ITEMS

REFUNDS

Unless the return is due to our error (such as a defective, damaged, or incorrect item), customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery so we can evaluate and resolve the issue.

The following items are not eligible for return:

  • Sale or clearance items

  • Gift cards

  • Opened or used trading card products, including singles and sealed products once opened

  • Custom or special-order items

  • Perishable or consumable goods

  • Hazardous materials

EXCHANGES

We do not process direct exchanges. To exchange an item, return the original item (if eligible) and place a new order.

Once your return is received and inspected, we will notify you of approval or denial. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

If more than 15 business days have passed since approval, contact us at sales@primalnerds.com.

FRAUD AND ABUSE PREVENTION

To protect the integrity of our marketplace and pricing systems, Primal Nerds LLC strictly prohibits fraudulent or abusive behavior, including but not limited to buylist manipulation, condition disputes made after a sale has been finalized, and reshipping or forwarding scams.

We reserve the right to deny returns, refunds, or future service to any customer we reasonably believe is engaging in fraudulent activity or attempting to exploit our policies. We may also cancel orders, withhold refunds, or restrict account access where such behavior is detected.

CONTACT

For any return-related questions, contact us at returns@primalnerds.com.